At H2 Biotec (a subsidiary of Harithi Medicos), we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping process, timelines, and related terms.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment.
  • Orders are not processed on Sundays or public holidays.
  • Once your order is processed, you will receive a confirmation message/email.

2. Shipping Time

  • Estimated delivery time: 3–7 business days depending on your location.
  • Delivery timelines may vary due to:
    • Remote locations
    • Courier delays
    • Weather or unforeseen circumstances

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated at checkout.
  • We may offer free shipping on selected products or promotional offers.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID/link via email or SMS.
  • You can track your order in real-time using the provided details.

5. Delivery Partners

We work with reliable courier partners to ensure timely delivery of your products.

6. Delays in Delivery

While we strive to deliver orders on time, delays may occur due to:

  • High demand
  • Logistics issues
  • Natural events

In such cases, we will keep you informed.

7. Incorrect Address

  • Please ensure that your shipping address is correct.
  • We are not responsible for delivery failures due to incorrect or incomplete addresses.

8. Damaged or Lost Packages

  • If you receive a damaged product, please contact us within 48 hours of delivery with proof (images/video).
  • In case of lost shipments, we will coordinate with the courier partner to resolve the issue.

9. International Shipping

  • Currently, we ship only within India.
  • For international orders, please contact our support team.

📞 Contact Us

For any shipping-related queries, feel free to contact us:

📧 Email: bangalore@grouppharma.in
📍 Address: W/46(B), MIDC Tarapur Industrial Area, Dist. Thane – 401506