At H2 Biotec (a subsidiary of Harithi Medicos), we strive to ensure customer satisfaction. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Return Eligibility

You may request a return if:

  • The product received is damaged, defective, or incorrect
  • The request is made within 48 hours of delivery
  • The product is unused, unopened, and in original packaging

⚠️ Products that are used, opened, or damaged by the customer are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return/refund:

  • Opened or used products
  • Perishable or consumable items (if applicable)
  • Products purchased under special discounts or clearance sale (unless damaged)

3. Return Process

To initiate a return:

  1. Email us at bangalore@grouppharma.in
  2. Share:
    • Order ID
    • Reason for return
    • Images/videos of the product
  3. Our team will review and approve the request.
  4. Once approved, return instructions will be shared.

4. Refund Policy

  • Refunds are processed only after the returned product is received and inspected.
  • Approved refunds will be credited within 5–7 business days to the original payment method.

5. Replacement Policy

  • In case of damaged or defective products, we may offer a replacement instead of a refund, based on availability.

6. Cancellation Policy

  • Orders can be canceled before dispatch for a full refund.
  • Once shipped, cancellation requests may not be accepted.

7. Shipping Charges

  • Shipping charges are non-refundable (if applicable).
  • In case of damaged or incorrect product, return shipping may be covered by us.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank/payment provider
  • If still not received, contact us

📞 Contact Us

For any return or refund queries:

📧 Email: bangalore@grouppharma.in
📍 Address: W/46(B), MIDC Tarapur Industrial Area, Dist. Thane – 401506